Privacy Policy
S & O is committed to protecting your privacy and as such we do not pass this information on to companies outside our group of companies. We use any information collected about you solely to process orders and to provide a fast and convenient service to you in the future. Any further information volunteered is entirely at your own discretion and is used solely to enhance the services we can provide

Controllers of personal information
Any personal information provided or to be gathered by S & O is controlled by S & O Limited, of 51 Ferry Street, London, E14 3DT, United Kingdom

What information do we collect and how do we use it?
When you create a new customer profile, we ask for your name, mailing address, contact numbers and e-mail address. When you place an order through our Online Store, When you place an order or create a new customer profile we gather information on: your name, products viewed, registered credit/debit card address, delivery address, email address. We ask for your credit card number and card expiration date, which is not disclosed to or stored by S & O Limited, and is submitted for payment authorisation through Paypal. For further information please visit www.paypal.com. Once an online order has been confirmed, credit card information is not reused. We also ask for a contact telephone number which enables us to contact if there is a query with your order. For non-UK mainland deliveries we may provide your phone number to our couriers for the express purpose of contacting you regarding delivery. All this information is kept confidential.

Will you disclose the information to other companies or organisations?
No. S & O does not sell, swap or rent your personal information to any other company or organisation. We may choose to do so in the future with selected third party companies, but will notify you of the fact in advance of any activity. You may select at any time not to receive information through your user account. We may provide aggregate statistics about customers, products, site traffic and related site information to our suppliers and market research companies for the purpose of assessment and analysis but these statistics will include no personally identifying information.

What about "Cookies"?
A Cookie is a small piece of data that a web site can send to your browser, which is then stored by your computer. Like most on-line retailers we use them to understand who has seen which pages, to determine the most popular areas of our site and to general enhance your shopping experience. They also allow us track the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select to do so in your user account. Most web browsers automatically accept cookies. You do not have to accept cookies, and you may wish to set up your software to notify you when you receive a cookie, thereby providing you with the opportunity to decide whether to accept it.

What about the Data Protection Act?
We will abide and we act by the provisions of the Data Protection Act (1998) to hold personal electronic data. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line and you will not hold us responsible for any breach of security unless due to our negligence or wilful default.

Can I see the records you hold on me?
Yes, you have a legal right to see personal data (as defined by the Data Protection Act) that we keep about you. Requests must be in writing, with proof of identity and payment of a nominal fee. Please contact the data controller for further information.

How can I subscribe/un-subscribe to marketing material?
We may from time to time contact you via email or mail about important changes to our website, new services from S & O or associated sites, special offers that might be of interest to you and new product releases. If you would rather not receive this information, you may opt out by going to your user account.

What about links to other sites or organisations?
We are not responsible for the data policies, procedures, content or advice of linked web sites.

Your consent
By registering as a user of the web site and by using the S & O Limited group of web sites generally, you consent to the collection and use of this information by S & O Limited. This site will always be updated to contain the latest information on our policy in order to ensure that you are clearly aware of the information that we collect, its use and your rights.

Questions and Comments?
Please contact us via the Contact Us page.

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